Terms of service

GENERAL INFORMATION

Welcome to Z-iNK Learning! The terms “we”, “us”, and “our” refer to Z-iNK Learning. Z-iNK Learning operates this store and website, including all information, content, features, tools, products, and related services offered to you, the customer, a curated shopping experience (the “Services”). Z-iNK Learning uses Shopify technology, which enables us to provide the Services to you.

The following terms and conditions, along with any policy referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, disclaimers, and limitation of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. 

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, up-to-date, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that the colors or appearance of the product may differ from how they appear on your screen due to the type of device you use to access the store and its settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how it is displayed or presented in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any product we offer to any person, geographic region, or jurisdiction on an individual basis.

SECTION 3 - ORDERS AND DIGITAL ACCESS

When placing an order in our online store, you are purchasing a digital product (educational content in PDF format) securely processed through our payment partner, Link, LLC.

Due to the automated nature of our services, access and download links for digital products are sent immediately upon payment confirmation. For this reason, it is not possible to cancel or modify an order once the transaction has been completed.

We reserve the right to refuse, limit, or cancel any order in exceptional cases (such as suspected fraud, manifest technical errors in pricing or descriptions, or payment platform restrictions). If we cancel an order for these reasons, we will notify you via the email address provided at the time of purchase, and a full refund will be issued if the charge has already been made.

You may request exceptional reviews or refunds (such as duplicate charges or unresolvable technical errors in the files) solely in accordance with our Refund Policy.

You represent and warrant that you acquire the digital products exclusively for your personal, family, or home educational use, and their resale, commercial redistribution, or unauthorized public exploitation is strictly prohibited.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a digital product will be the one in effect at the time the order is placed and will be explicitly indicated at checkout and in the transaction confirmation.

Unless otherwise stated, the prices of our digital PDF products are displayed in the online store and securely processed through our authorized Merchant of Record (Link, LLC). Applicable taxes (such as digital VAT according to the regulations of the European Union or the buyer's country) will be calculated and indicated at checkout. Since these are 100% downloadable digital products, there are no shipping, transport, customs, or import costs.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You also agree to promptly update any relevant details (such as your email address) so that we can ensure the correct delivery of access links and communicate with you if necessary.

You represent and warrant that:

  • The payment details provided through the payment gateway (Link, LLC) are true, correct, and complete.

  • You are duly authorized to use the selected payment method.

  • The charges incurred will be accepted by your bank or payment service provider.

  • You will pay the full amounts corresponding to the published prices, including any applicable taxes that apply at the time of purchase.

SECTION 5 - DELIVERY OF DIGITAL PRODUCTS

All our products are 100% digital in nature (educational kits and materials in downloadable PDF format). Therefore, no physical shipments of goods are made, nor do transport companies, courier agencies, or customs procedures intervene.

  • Delivery method and timeframe: The delivery of digital content is carried out automatically and immediately after the successful confirmation of payment through our gateway and our Merchant of Record (Link, LLC). The purchased PDF file will be sent to you directly as an attachment to your contact email.

  • Service availability: Although the delivery system operates automatically, Z-iNK Learning is not responsible for temporary delays caused by issues in the user's inbox (such as junk mail or Spam filters), failures in their internet network, or problems with their email service provider. If you experience any technical issues receiving or opening the file, our support team will be available to review it and provide you with the corresponding copy.

  • Access to content and safekeeping: Once the PDF file has been successfully delivered to your email and the user has been able to verify it, the custody and safekeeping of the file become the customer's responsibility. We recommend downloading and saving a copy of the material in a secure location on your device (computer, tablet, or cloud). Z-iNK Learning is not responsible for file losses caused by accidental deletions, device changes, or user equipment failures once the initial delivery has been completed and verified.

SECTION 6 - INTELLECTUAL PROPERTY AND COPYRIGHT

  • Content Ownership: All contents of this website and the digital products commercialized (including texts, pedagogical guides, activity books, Montessori-style manipulative material designs, images, logos, graphics, audio files, and the structure of the kits and expansions) are the exclusive property of Zen and Ink Learning, S.L. and are protected by current intellectual property and copyright legislation.

  • Usage License: This activity book and printable educational material (including linked exercises and audio files) is for personal and family use only. Its distribution, copying, sale, rental, as well as sharing through digital channels or use in academies, schools, and educational centers is strictly prohibited without the express commercial license of the owner. To acquire commercial or institutional licenses, you may contact: info@zinklearning.com.

  • Trademark Rights: The trade name, logo, designs, and slogans of Z-iNK Learning are the property of Zen and Ink Learning, S.L. Their use is not permitted without prior written authorization. All intellectual and industrial property rights not expressly granted in these Terms are reserved.

SECTION 7 - OPTIONAL TOOLS AND SERVICES

We may provide you with access to third-party tools or add-ons through the website in the future, over which Z-iNK Learning exercises no control or supervision.

You acknowledge and agree that access to such tools is provided "as is" and "as available," without warranties or endorsements of any kind. Their use shall be at your sole discretion and at your own risk, and you must ensure that you understand and agree to the terms established by the relevant third-party provider.

Likewise, Z-iNK Learning may incorporate new features, resources, or tools within the Services in the future, which shall automatically be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content or resources available through our Services may include materials or links to third-party websites. Z-iNK Learning is not responsible for examining or evaluating their content, accuracy, or security, and assumes no obligation or liability for third-party websites or materials.

Any access or transaction you conduct with external websites is at your own risk. We recommend carefully reviewing the policies and practices of such third parties before engaging in any transaction. Claims or questions regarding third-party products or services should be directed to them directly.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Z-iNK Learning operates using Shopify technology, which allows us to provide the Services to you. However, any sale or purchase you make in our store is made directly with Z-iNK Learning. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Z-iNK Learning, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchase and transaction with Z-iNK Learning.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read and understand our Privacy Policy.

Because the Services are hosted on Shopify, the platform collects and processes personal information regarding your access and use to enable us to provide our Services to you. Information submitted through the store will be transmitted to and shared with Shopify, as well as other necessary technology providers (such as our payment gateway Link, LLC), in order to process your purchase and delivery securely. We invite you to review our Privacy Policy for more detailed information on how we handle your personal data.

SECTION 11 - COMMENTS, REVIEWS, AND FEEDBACK

If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively called “comments”), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such comments in any medium for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, improve, optimize, and promote the Services, and to comply with our obligations and exercise our rights pursuant to the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all comments; (ii) you have disclosed any compensation or incentive received in connection with the submission of your comment; and (iii) your comment complies with these Terms. We have and shall have no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove comments that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violate any party's intellectual property or these Terms of Service. 

You agree that your comments will not infringe any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, you agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no liability for any comments posted by you or any third party. 

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the store is inaccurate at any time without prior notice (including after you have submitted and completed your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to upload, download, use, reuse, or knowingly receive or send any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Z-iNK Learning, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, or scrape the services; (e) use any robot, spider, scraping data collection and extraction tools, devices, or automated processes, artificial intelligence tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, deactivate, or terminate your account at any time, without prior notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, permit, enable, or cause the deployment of an Agent to access, use, or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or under the instruction of any person or entity and that can run on behalf of or using the person's device, without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements of Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including through technical measures, the access, use, and interaction of any Agent with the Services and how it does so.

14.4 Agents must: (i) in every HTTP/HTTPS request, identify that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent header string of the request: "Agent/[agent name]"; (ii) not conceal or create confusion that any access, use, or interaction originates from an Agent, such as by (a) imitating human behavior and interaction patterns, or (b) completing or bypassing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) truthfully answer any questions or instructions seeking to determine whether interactions originate from a human or a computer; (iv) not bypass or otherwise circumvent any measure intended to block, limit, modify, or control whether Agents access, use, or interact with the Services and how they do so.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without prior notice, and you will remain responsible for all amounts due up to and including the date of termination.

The following sections shall survive any termination and continue to apply: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its Contents.

Unless expressly stated by Z-iNK Learning, the services and all products delivered to you through the services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, represent or guarantee that your use of our service will be uninterrupted, timely, secure or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, in no case shall Z-iNK Learning, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Z-iNK Learning, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. 


We will notify you of any indemnifiable claim, provided that failure to notify you promptly shall not release you from your obligations unless you suffer material prejudice. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but we will not settle any claim that imposes non-monetary obligations on your part without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of indemnification claims, including providing relevant documents. 

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent and without notice to you. 

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain. For the resolution of any controversy or dispute arising from these terms or the commercial relationship, both parties expressly submit to the jurisdiction of the courts and tribunals of the city of Cornellà de Llobregat, waiving any other venue that may correspond to them, without prejudice to the rights granted to consumers under applicable European Union consumer protection regulations.

Aquí tienes la traducción al inglés de las últimas secciones (Secciones 23, 24 y 25), con la que completamos oficialmente todos tus Términos del Servicio:

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@zinklearning.com.

Our corporate contact information is set forth below:

  • Company Name: ZEN AND INK LEARNING, S.L.

  • Tax ID / VAT Number: ESB93850741

  • Email: info@zinklearning.com

  • Postal Address: Carrer Tirso de Molina 36, 08940 Cornellà de Llobregat, Barcelona, Spain

  • Registry Data: Registered in the Commercial Register of Barcelona, sheet no. B-661352, folio 1, I.R.U.S. 1000477438373.